Shipping policy

Shipping Policy

Last updated: August 31, 2026

Thank you for shopping with us. This policy explains how and when your order will be shipped. By placing an order, you agree to the terms below and to our Terms of Service.

Order Processing

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays begin processing the next business day.

You will receive a confirmation email once your order is placed, and a second email with tracking information once it ships. If you do not receive a confirmation email, please check your spam folder before contacting us.

Processing times may be longer during peak seasons, promotional periods, or due to circumstances outside our control.

Shipping Rates

Free standard shipping on all orders over $100
Orders under $100 are charged a flat shipping rate, calculated at checkout
International shipping rates vary by destination and are calculated at checkout

Delivery Times

Delivery times are estimates and begin after processing is complete.

Destination	Estimated Delivery
United States	7–15 business days
Canada & Europe	10–20 business days
Rest of world	12–25 business days

Delivery estimates are not guaranteed. Delays can occur due to customs, carrier backlogs, weather, or other factors beyond our control.

Multiple Shipments

Some orders containing more than one item may ship separately and arrive on different dates. You will not be charged extra shipping for split shipments.

International Orders, Customs & Duties

We ship worldwide. Please note:

Import duties, taxes, and customs fees are not included in your order total and are the responsibility of the customer.
These charges are set by your country's customs authority and are collected at or after delivery.
We have no control over these fees and cannot estimate them in advance.
Refused packages due to unpaid customs fees are not eligible for a refund of shipping costs.

Please check your country's import regulations before ordering.

Tracking Your Order

A tracking number is emailed to you once your order ships. Tracking may take 2–5 business days to show activity after it is issued.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error, contact us immediately at Themahjongclub.contact@gmail.com. We will do our best to correct it, but we cannot guarantee changes once an order has entered processing.